Support

We're happy to help. Email support@sandpiperwalking.com and a real person will reply, usually within two working days.

Subscriptions

How do I cancel?

In Sandpiper, go to Settings and tap Manage subscription, then Cancel Subscription. Or open the iPhone Settings app, tap your name, then Subscriptions, then Sandpiper. Deleting the app does not cancel a subscription.

Will I be charged after the free week?

Only if you don't cancel. The yearly plan starts when your free week ends. If notifications are on, we send a reminder two days before, and Settings in the app always shows the date. Cancel at least 24 hours before the end of the free week and you won't be charged.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

I paid but Premium isn't on

In Sandpiper, go to Settings and tap Restore purchases. Make sure your iPhone is signed in with the same Apple ID you paid with. Still stuck? Email us.

Walks

I can't hear the cues when my phone is locked

Check that your phone isn't on silent for media (turn the volume up during a walk), and that Chimes and Spoken cues are on in Sandpiper's Settings. Allowing notifications helps too: they're used as a backup if sound can't play.

A walk feels too hard or too easy

After each walk, tell Sandpiper how it felt. Your next walks adjust. For indoor workouts, any move can be switched to its easier version.

Where is my data?

Your plan and walk history are stored on your iPhone, not on our servers. See our privacy policy for details.